Refund policy

All our art prints are made on demand, they are classified as customised goods. Meaning all sales are final.

Damaged items

Refunds or replacements are offered for items that arrive damaged/defective. Please contact us within 14 days from the delivery date at hellooyin.studios@gmail.com 

Refunds (when applicable)

Your item must be in the same condition that you received it, unused in its original packaging. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hellooyin.studios@gmail.com

Customs, Duties, and Taxes (when applicable)

All international orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges may not be automatically included in the product price or shipping cost and are the sole responsibility of the buyer as the importer of record. 

Refunds will only be processed once the item has been successfully returned to our facility and inspected. To be eligible for a refund, items must return back to us in their original condition. If an item is returned to us due to a buyer's refusal to pay import duties, any return shipping fees, administrative customs penalties, or original shipping costs charged to us by the courier will be deducted from your final refund.

If you refuse a shipment due to customs fees, the package may be returned to us or destroyed by the border authorities. Refunds will not be issued for packages that are abandoned or destroyed by customs.