Shipping policy

Where We Deliver

We ship within the UK and offer international shipping to Australia, Brazil, Canada, Denmark, France, Germany, Japan, New Zealand, Sweden, UAE and United States

Processing & Estimated Delivery Times

All our products are made to order. We aim to process and deliver orders within 5-10 business days  (Please note that delivery timelines are estimates and not fully guaranteed.)

Tracking

Once your order has shipped, you will receive a dispatch confirmation email containing your tracking number.

International Orders & Customs Charges

For orders shipped outside of United Kingdom, your package may be subject to import duties, taxes (including VAT), and customs clearance fees once it reaches your destination country.

These additional charges are the sole responsibility of the customer. We recommend contacting your local customs office for specific details regarding thresholds and rates before placing an order. 

Delays, Lost Parcels, & Incorrect Addresses

  • Incorrect Addresses: Please double-check your shipping details at checkout. We are not responsible for packages delivered to an incorrectly entered address. If the order has already started production or been fulfilled we cannot alter the delivery information. 
  • Delays: Delays can occasionally occur due to courier volumes, weather, or customs hold ups. We appreciate your patience during these times.
  • Lost or Missing Parcels: If your tracking info shows your package was delivered but you haven't received it, please check with neighbours or your local delivery office/courier company first. If it remains missing or appears lost in transit, please contact our team here at hellooyin@oyinstudios.uk so we can help resolve the issue or open an investigation with the courier.